Refund and Returns Policy

Effective Date: March 4, 2025

Welcome to Christian Soldier Ministry. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refunds and Returns Policy carefully.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The item must be returned within 30 days from the date of purchase.
  • The item must be unused, in its original condition, and in the original packaging.
  • The item must include all accessories, manuals, and any free gifts that came with it.
  • Proof of purchase (receipt or order confirmation) must be provided.

Certain items are non-returnable, including:

  • Digital products (eBooks, downloadable content, or online courses).
  • Personalized or custom-made items.
  • Items marked as “final sale” or “non-refundable.”

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us – Email us at christiansoldier715@gmail.com with your order number and reason for the return.
  2. Receive Return Authorization – We will review your request and, if eligible, provide you with a Return Authorization Number and instructions on how to return your item.
  3. Ship the Item – Pack the item securely and send it to: Christian Soldier Ministry
    P. O Box 40100, Nairobi
  4. Processing – Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

3. Refund Process

  • If your return is approved, a refund will be issued to your original payment method within 7-14 business days.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
  • If you do not receive your refund within the expected timeframe, please contact us at christiansoldier715@gmail.com.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • To request an exchange, email us at christiansoldier715@gmail.com with photos of the damaged item and order details.
  • If the exchange is approved, we will send a replacement at no extra cost.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
  • If the return is due to our error (wrong item or defective product), we will cover the shipping costs.

6. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • If your order has already been shipped, you must follow the return process outlined above.

7. Contact Information

If you have any questions about our Refunds and Returns Policy, feel free to contact us:

We value your satisfaction and appreciate your support for Christian Soldier Ministry.

Christian Soldier Ministry
P. O Box 40100, Nairobi
www.christiansoldierministry.com